Archive for the ‘News and Observations’ Category

Stop adding healthy choices to QSRs

Sunday, March 27th, 2011

Carl’s Jr. and Hardee’s both added turkey burgers to their menu, according to an article from MarketingDaily. These burgers are 500 calories, compared to the 770 found in Hardee’s Original Thickburger, and may “attract customers who may have shied away from the chains based on that same indulgent menu perception.”

While I’m glad they two chains didn’t remove their unhealthy choices–in other words, everything on the menu–I don’t think there’s really a need for turkey burgers. Either a person is going to eat at a quick-service restaurant (QSR) or they’re not. I’m not convinced this situation is similar to politics in which Hardee’s and Carl’s Jr. are going to attract the people on the fence.

In addition, the menu change takes away from the brand and what it stands for. You don’t see Subway adding a deep-friend burger sub to its menu, nor would you see Qdoba or Chipotle adding Indian food to their menus. Businesses need to do what they’re best at.

I know other QSRs have done similar parlor tricks, so I’m not solely picking on Hardee’s and Carl’s Jr. My plea to all QSRs is to just keep your menus intact, okay? Especially if it’s full of grease, grease and more grease.

No substitutions!

Sunday, March 6th, 2011

Early in the movie “When Harry Met Sally,” the two are eating at a restaurant. Here’s how Sally orders:

“I’d like the chef salad please with the oil and vinegar on the side and the apple pie a la mode. But I’d like the pie heated and I don’t want the ice cream on top, I want it on the side, and I’d like strawberry instead of vanilla if you have it. If not, then no ice cream just whipped cream, but only if it’s real. If it’s out of a can, then nothing.”

Yikes! Ever dined with a person like that? Maybe you are that person? Well, according to this New York Times article, restaurant owners are putting their foot down on customers over-personalizing their requests. That means no to having your bagel toasted, no to substituting the cheese on your burger, no to-go cups for your coffee.

As one owner said, “People just assume that every restaurant should be for everyone. To do this ‘Can I get this with no olives, can I get the salad chopped, sauce on the side’ — some of those special requests are ridiculous.”

In other words, the customer is always wrong.

What do you think? Should patrons of a restaurant be allowed to customize anything on the menu? Or should everything be served as-is, and if you don’t like it, don’t eat there?

Sports bar menu

Sunday, February 13th, 2011

This New York Times article on food served as sports bars made me think of items I would consider must-haves. No, I do not want a butternut squash bisque, nor do I want roasted brussels sprouts. I want bar food, damn it!

  • Chicken wings. Multiple flavors (e.g. Buffalo, BBQ) are fine, but I don’t require 30 flavors.
  • Nachos. Sometimes I like to make them into a meal, so having the works (e.g. chicken or beef, jalapenos, etc.) available is crucial.
  • Sliders. Okay, so I usually end up eating the entire plate, which means I should have just ordered a regular burger. Don’t judge.
  • Cheese curds. I’ve had some really bad ones outside of Wisconsin, so I will compromise and say that sports bars outside this state do not have to have them on their menu.
  • Chicken tenders. I’ve gotten so accustomed to seeing these on the menu that if for some odd reason I’m not craving wings, then I may go with the tenders. Please include honey mustard and BBQ sauces!
  • French fries, waffles fries, soft pretzels, onion rings, etc. Basically, some kind of side is helpful.
  • Free popcorn. Enough said.

Any items that are required for your sports bar menu?

    Urban Air TryaTaste

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